Terms of service

Part A — Terms for Schools

A1. Service

Tribvo lets Schools publish membership plans, invite members, collect payments directly into the School’s own payment account, send reminders and download accounting reports. Schools can create unlimited plans.

A2. Platform fee

Separate monthly price lists, not currency conversions (Free/Solo/Club/Studio/School/Unlimited): CHF 0/19/35/59/89/149; USD 0/29/49/79/119/179; GBP 0/17/29/49/75/125. Member caps are identical. The School’s supported currency setting selects the price list; otherwise US uses USD, GB uses GBP, and Switzerland/other countries use CHF. These prices replace previous prices without grandfathering. Free requires Tribvo branding, permits one admin in addition to the owner (pending invites reserve the place), and excludes automated dunning, push and SMS; renewal reminders and other Free functionality remain included. Paid tiers allow those features; SMS sending is not yet available. Extra location: CHF 19/month, USD/GBP quotes on request. SMS credits: coming soon, contact us. Branded app: CHF 49/month, coming soon, not purchasable. Add-ons are separate and do not add any percentage fee to member payments.

The monthly platform fee depends only on the number of active members per month (paying, enrolled members; trials, paused members and leads never count), never on the number of plans. Tiers: Free up to 25; Solo CHF 19 up to 50; Club CHF 35 up to 100; Studio CHF 59 up to 200; School CHF 89 up to 400; Unlimited CHF 149 with fair use up to 1,000 active members (above that by individual offer). Yearly billing: 10 monthly fees for 12 months (2 months free). Prices follow the selected CHF, USD or GBP price list. Tribvo is not VAT-registered, so no VAT is charged or shown. Tribvo charges 0% transaction fee; payment-provider costs (e.g. Stripe for card/TWINT) are charged by the provider to the School. Fees are charged in advance through Stripe and can be cancelled at the end of any billing period.

Free trial: each School may try one paid tier free for 30 days, without payment details. Tribvo reminds the School 7 days before the trial ends. The trial does not convert automatically into a paid subscription; afterwards the fee follows the active-member tier above and is only charged once the School has set up billing.

Non-profit discount: registered non-profit clubs and associations receive 25% off the platform fee from the billing period after Tribvo has confirmed the proof provided (e.g. register entry or statutes). Tribvo may withdraw the discount if the conditions are no longer met.

Card surcharges: a School may optionally pass card fees on to its members. The surcharge must be shown before payment, must not exceed the School’s actual cost, and must not be applied to consumer cards issued in the EU/EEA. TWINT and cash remain surcharge-free.

Members never pay Tribvo. Member payments go directly to the School; the School is the seller towards its members and responsible for its own prices, taxes, invoices and refunds.

A3. Data protection

The School is the controller for its members’ data; Tribvo is the processor. Accepting the Data Processing Agreement is required before adding members.

When importing members, the School confirms it has a legal basis to do so (e.g. existing membership contract) and that members are informed. Imported members receive a privacy notice with their invitation.

A4. School obligations

• Provide accurate details and keep account access secure.
• Never collect payments from members without their action: Tribvo never charges members automatically unless the member turned on automatic renewal.
• Confirm or reject cash payments truthfully.
• Comply with applicable consumer, tax and data protection law towards members.

A5. Liability

Tribvo is liable for intent and gross negligence. Liability for slight negligence is excluded to the extent permitted by law. Tribvo is not liable for payment providers’ services or for the School’s relationship with its members.

A6. Term and termination

Schools may close their account at any time. On termination, the School can export its reports first; member data is then deleted or anonymised, except payment records kept for legal retention.

Part B — Terms for members

B1. Contract with your School

Your membership contract is with the School you join, not with Tribvo. The School sets the plan, price and what is included. Tribvo provides the platform and is free for members.

B2. Price and renewal

• Before you pay, you see the plan length (monthly, trimester = 3 months, semester = 6 months, yearly), the total price and the end date.
• Without automatic renewal, your plan simply ends on its end date. You get a reminder email 10 days before, with the option to renew online or pay in cash.
• With automatic renewal turned on, the same plan renews for the same length and the price stated in the reminder email, which we send 10 days before the charge date.
• You can turn automatic renewal off at any time in “My space” until the day before the renewal date; the current period then ends normally.

B3. Right of withdrawal (EU consumers)

If you are a consumer in the EU, you may withdraw from an online membership contract within 14 days of conclusion without giving reasons, by telling your School (e.g. by email). If you asked for the membership to start during the withdrawal period, you pay a proportionate amount for the time used. The right expires once the service has been fully provided.

Swiss law does not provide a general right of withdrawal for online contracts. The School may grant one voluntarily; its own conditions apply.

B4. Cash payments

If you choose to pay in cash, your membership shows “awaiting cash” until the School confirms it received the money.

B5. Members under 16

Members under 16 can only join with the name, email and consent of a parent or guardian.

B6. Your account

You can download your data or delete your account at any time in “My space”. Payment records stay with the School for 10 years for accounting, without your name.

Part C — Club features and one-off products

C1. Family accounts

A parent or guardian may add family members and pay for them. They confirm they have parental authority (under 16) or the family member’s agreement (16 and over), and are responsible for the details they enter. A sibling discount, if offered by the club, applies to each additional family member’s plan.

C2. Trial classes

Trials are free and end automatically on the date shown. They never turn into a paid membership by themselves; a membership only starts if you choose a plan and pay.

C3. Promo codes

Promo codes are set by the club, with the discount, expiry date, usage limits and eligible plans or products shown when you apply them. Codes cannot be exchanged for cash and one code applies per payment. If a payment is rejected or cancelled, the code use is released.

C4. One-off products (seminars, fees, goods, event tickets)

• Seller: the club, not Tribvo. The club’s name is shown on every product.
• Price: shown in CHF before you order, including the total for the chosen quantity. Prices are marked “incl. VAT” or “no VAT charged” depending on whether the club is VAT-registered.
• Contract: your order is binding once you submit it; with cash payment it is confirmed when the club records that it received the money.
• Payment: cash at the club now; card and TWINT will be offered once online payment is enabled.
• Delivery / collection: as stated on the product (e.g. collection at the club). Dated events take place on the date shown.
• Withdrawal (EU consumers): goods ordered online can be withdrawn within 14 days of receipt, except personalised items or sealed goods that cannot be returned for hygiene reasons once opened. Services can be withdrawn within 14 days unless you asked for them to start earlier and they have been fully provided. Leisure events on a specific date (seminars, tickets) have no right of withdrawal (Art. 16(l) Directive 2011/83/EU); the club’s cancellation rules apply.
• Switzerland: there is no statutory right of withdrawal for online purchases; the club may grant one voluntarily.
• Cancellation by the club: if an event is cancelled or a product cannot be supplied, any amount already paid is refunded in full.
• Statutory warranty rights for defective goods remain unaffected.

C5. Announcements and grades

Clubs may post service information (e.g. schedule changes) to members, and club news only by email to members who opted in. Belt and grade records are kept by the club; Tribvo only stores and displays them.

C6. Attendance, check-in and certificates

Clubs may record attendance by roll call or let members check in by QR code within a short time window. Attendance is a record for the club, not a guarantee of a place in a class. Grade requirements, gradings and certificates are the club’s responsibility; a certificate created in Tribvo is issued by the club.

C7. Membership pause

Where the club allows it, a membership can be paused within the club’s limits (maximum days per pause and pauses per year, shown before saving). The membership end date is extended by the length of the pause; the price already paid does not change. Ending a pause early removes the unused days again.

C8. Club staff

Clubs may give staff their own access with a role. The club (the School) is responsible for its staff, for keeping their access up to date and for their confidentiality. Paused members do not count as active members for the platform fee during their pause.

C9. QR-bill invoices and instalments

If the club offers it, you can pay by Swiss QR-bill. The invoice states the amount, the due date and the club’s account. Your membership starts once the (first) invoice is paid; payments are recognised by the reference, so please do not change it.

If the club allows instalments, the total price is split into the number of parts you choose, each with its own invoice and due date. Paying in instalments costs nothing extra. The parent or guardian who pays for a family member is the payer for those invoices.

Overpayments are refunded by the club or set off against a later invoice with your agreement.

C10. Payment reminders, late fees and retries

If an invoice is not paid on time, the club may send up to three reminders (a friendly reminder, then a 1st and 2nd reminder) with the open amount and a new date. Reminders are service messages only.

A late fee is only charged if the club has switched it on before your invoice was issued; the fixed amount and the reminder from which it applies are shown on the join page, in the shop and on the invoice itself. No other fees are added. Statutory default interest (Art. 104 Swiss Code of Obligations) is not charged automatically.

When online card/TWINT payments are available and an automatic renewal fails, the club may retry the payment a limited number of times it has set; you are told before each new attempt and can pay another way instead.

C10. Booking classes

If the club offers online booking, you can book a spot up to the number of days ahead set by the club and cancel up to the cut-off shown in the timetable. After the cut-off please contact the club. Bookings do not change the price of your membership.

If a class is full you can join the waitlist. When a spot frees up, the next person is offered it and must confirm within the time shown; otherwise it goes to the next person. The club may cancel or move a class date; booked members are informed. Paused memberships and plans that do not include a class cannot book it.

C11. Notifications and the installed app

Push notifications are optional and can be switched off at any time. They are a convenience: binding information (e.g. invoices, due dates) remains in the app and in emails. Missing a notification does not change deadlines.

General

Swiss law applies, without its conflict-of-law rules. Place of jurisdiction is Choulex, Switzerland. Consumers keep the protection of the mandatory law and courts of their country of residence.

EU online dispute resolution platform: https://ec.europa.eu/consumers/odr. We are not obliged and not willing to take part in consumer arbitration proceedings unless required by law.

Contact: genevekungfu@gmail.com.

Website: https://tribvo.com (also www.tribvo.com).